Samuel Ugwu

I am an IT professional with a strong background in technical support, database management, system administration, and IT security, particularly within the banking and financial sector. My expertise includes Oracle/SQL database administration, Windows Server management, and cybersecurity. I have a proven track record of enhancing system efficiency through process optimization and compliance with industry standards.

Currently, I serve as a Technical Support Specialist at Providus Bank, where I provide technical support for both in-house and third-party applications. I lead the analysis and reporting of customer rewards, ensuring accuracy and timely distribution. My role also involves managing Oracle and SQL databases, supporting Windows Server administration, and conducting API testing for fintech integrations.

With certifications in cybersecurity compliance and a Bachelor of Computer Science, I am dedicated to leveraging my skills to support enterprise IT infrastructure and enhance cybersecurity frameworks. I am passionate about developing automated IT solutions that improve operational efficiency and data security.