Samuel UgwuSU
Open to opportunities

Samuel Ugwu

@samuelugwu

IT professional with 3+ years in Technical support

Nigeria

What I'm looking for

I'm looking for a technical support role where I can solve technical issues, assist users effectively, and grow my skills in a supportive team environment. I value opportunities to learn, contribute to customer satisfaction, and advance into more specialized IT roles over time

I am an IT professional with a strong background in technical support, database management, system administration, and IT security, particularly within the banking and financial sector. My expertise includes Oracle/SQL database administration, Windows Server management, and cybersecurity. I have a proven track record of enhancing system efficiency through process optimization and compliance with industry standards.

Currently, I serve as a Technical Support Specialist at Providus Bank, where I provide technical support for both in-house and third-party applications. I lead the analysis and reporting of customer rewards, ensuring accuracy and timely distribution. My role also involves managing Oracle and SQL databases, supporting Windows Server administration, and conducting API testing for fintech integrations.

With certifications in cybersecurity compliance and a Bachelor of Computer Science, I am dedicated to leveraging my skills to support enterprise IT infrastructure and enhance cybersecurity frameworks. I am passionate about developing automated IT solutions that improve operational efficiency and data security.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

NU

National Open University

Bachelor of Computer Science, Computer Science

Grade: Second Class Lower 2:2

Studied Computer Science, focusing on foundational principles and practical applications. Achieved a Second Class Lower (2:2) grade.

Tech stack

Software and tools used professionally

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Samuel Ugwu - Technical Support Specialist - ProvidusBank | Himalayas