Samuel Solomon

At Tefrum Diagnostic Centre, I responded to customer enquiries about services, procedures, and next steps. I also handled complaints, explained available solutions, and followed through until resolution.

I used customer-support and ticketing workflows to record enquiries, track issues, update customer information, and maintain accurate case histories.

At Kelly Enterprises, I supported customers and clients with information requests, follow-ups, problem solving, and administrative tasks. I organized information digitally to support clear records and customer communication.

I also used AI-assisted workflows for drafting, research, and organization, reviewing outputs for accuracy. I’m available for remote work and have used Zendesk, CRM platforms, Microsoft Office, and Google Workspace.