Open to opportunities

Marc Rocky Omiles

@marcrockyomiles

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Dynamic social media manager with a passion for customer engagement.

Philippines

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What I'm looking for

I am looking for a role that allows me to utilize my social media skills while fostering a collaborative and innovative work environment.

As a dedicated Social Media Manager, I thrive on creating engaging content that resonates with audiences. My experience at Pro Se Potential has equipped me with the skills to develop comprehensive social media strategies that align with business goals. I excel in planning, generating, and analyzing content across various platforms, ensuring a strong online presence.

Previously, I honed my customer service skills as a Chat Associate at Teletech, where I provided exceptional support to eBay users. My ability to adapt from an office-based role to a remote setup while maintaining high performance showcases my commitment to excellence. I am passionate about leveraging my diverse experiences to contribute positively to a dynamic team.

Experience

Work history, roles, and key accomplishments

Social Media Manager

Pro Se Potential

Nov 2023 - Mar 2025 (1 year 4 months)

Planned, conducted, and developed engaging social media content daily, including generating, editing, scheduling, publishing, and sharing. Analyzed insights and algorithms to plan social media strategies that increased social media presence according to business goals.

Social Media Strategy Logo Design Trend Analysis

Chat Associate

Teletech

Oct 2018 - Present (6 years 9 months)

Delivered high-quality customer support via live chat and email for eBay users, assisting with issues related to account management, order tracking, returns, refunds, and policy inquiries. Handled up to 2 concurrent chats with accuracy and empathy, meeting and exceeding productivity targets.

Customer Support Live Chat Email Support Documentation Customer Satisfaction Productivity Remote Work

Dining Staff/Kitchen Staff

Pizza Hut

Jul 2016 - Present (9 years)

Provided excellent customer service by serving meals and drinks, offering menu recommendations, and ensuring customer satisfaction. Assisted with food preparation and maintained the cleanliness of dishes, workstations, and food storage facilities.

Customer Service Food Preparation Table Service Conflict Resolution Inventory Management

Education

Degrees, certifications, and relevant coursework

University of the Cordilleras

Bachelor of Science, Hospitality Management

Studied Hospitality Management at the University of the Cordilleras from 2012 to 2015. Gained knowledge and skills in various aspects of hospitality operations and management.