At Expert-Hive Freelance Services, I served as the primary contact for client and tutor inquiries, including complaints, billing questions, and service updates. I managed CRM interactions and follow-ups, helping resolve escalations and retain dissatisfied clients.
I also maintained customer records, supported client and tutor onboarding, and coordinated scheduling and meeting logistics. I used Microsoft Office Suite, Google Workspace, and QuickBooks for correspondence, reporting, data entry, task tracking, and account reconciliation.
