I help digital brands understand how customers interact with their business, where friction occurs, and how to improve satisfaction, retention, and revenue. In my current Business Owner / Manager role, I resolve customer inquiries and complaints, follow up after purchases, and use recurring concerns to adjust service.
I track customer feedback and support data in Google Sheets, calculate CX metrics, and build Looker Studio dashboards. I also process orders and payments, maintain sales records, and coordinate work using tools including Slack, Trello, and Asana.
