Chidimma Ijeomah

I’m a people-first Customer Experience Specialist with a strong foundation in financial record-keeping, data analysis, and multi-channel client support from my B.Sc. Accounting studies at the University of Lagos. I enjoy being the first point of contact and resolving issues professionally, courteously, and with empathy—while keeping accurate records of every interaction and transaction.

In my UNILAG Accounting Department role, I serve as the primary first point of contact for 60+ students, resolving 90% of cases without escalation. I maintain meticulous logs of 150+ student interactions in a shared Google Sheets tracker, use analytics to spot recurring patterns, and cut repeat inquiries by 35% through proactive follow-up.

I also support live chat operations for 20–30 inquiries daily, combining real-time multitasking with consistent same-day resolution. I’ve improved team efficiency by authoring a 5-page internal knowledge base used by subsequent volunteers, reducing onboarding time from 2 weeks to 3 days.

Across freelance/self-initiated remote data entry work, I maintain accurate records of 3,000+ transactions with a 100% client-verified accuracy rate and consistently meet production targets across 25+ concurrent tasks. I’m committed to continuous learning, schedule adherence, and representing every brand with integrity—available full-time for remote roles, including evenings, nights, and weekends.