Samuel Palomino

I’m a bilingual (English-Spanish) customer support representative with experience handling user inquiries via phone and virtual channels. I’m known for clear, structured communication and calm, efficient problem-solving in fast-paced environments.

In my Customer Service Support role at Universidad del Valle, I managed user inquiries by providing accurate information and basic issue resolution. I communicated effectively in English and Spanish to help users understand their options and resolve common problems.

As a Customer Support & OperationsAssistant at RIKO RIKO, I supported customers with inquiries, purchases, and basic issue resolution while maintaining smooth daily operations. I followed established procedures to ensure service consistency and kept everything organized under pressure.

I’m comfortable working remotely, quickly adapting to new systems and tools, and managing multiple tasks at once. I bring basic troubleshooting skills and the ability to learn fast—so I can provide high service standards from day one.