Samuel Opoku

Handle inbound customer contacts from Amazon's international customers by phone and email, resolving order, delivery, refund, billing and account-access issues end-to-end. Work to five weekly performance targets including resolution rating, handle time, hold time, transfer rate and concession rate.

Coach primary and junior-high learners one-to-one and in small groups, managing ongoing relationships with parents, scheduling, progress updates and follow-up.

Designed and ran regional market surveys with customers and trade partners on buying patterns, satisfaction and changing preferences. Analysed pricing, competitor positioning and customer satisfaction metrics to inform marketing and distribution decisions.

Conducted face-to-face interviews and surveys with community members and households, including resettlement and livelihood assessments for Newmont Ghana and AngloGold Ashanti. Led the field team on a conflict-resolution study in Kwahu Afram Plains, coordinating respondents, schedules, follow-up visits and data quality.

Ran surveys and interviews and analysed data in SPSS, including a socio-economic baseline study for USAID/PELA II in Northern Ghana. Validated field data and maintained accurate records across concurrent research activities.

Made sales, built dashboards and KPI reports and evaluated marketing campaign performance.

Made sales, built dashboards and KPI reports and evaluated marketing campaign performance.

Activities and societies: Deputy Speaker, Casely Hayford Hall, UCC.

Pursued a Bachelor of Science in Mathematics with Business, gaining analytical and quantitative skills.

Earned the Microsoft Power Platform Fundamentals certification.