FaithLord Diamenu
@faithlorddiamenu
Experienced Systems Engineer with expertise in IT infrastructure management.
What I'm looking for
I am an experienced Systems Engineer with over 8 years of hands-on experience in IT infrastructure and system administration. My proficiency lies in installing, configuring, testing, and maintaining operating systems and application software. I am adept at managing systems, troubleshooting, and providing top-tier support, ensuring optimal performance and security.
Throughout my career, I have worked with various organizations, including Supertech Ghana Limited, where I have been instrumental in managing and monitoring systems and infrastructure. My strong background in security and cloud technologies, complemented by certifications in Microsoft Azure and AWS, allows me to implement proactive monitoring and ensure the highest levels of systems availability.
My passion for technology drives me to continuously seek improvement and optimization in IT infrastructures. I thrive in environments where I can leverage my skills to solve complex problems and provide valuable insights to clients, ultimately enhancing their operational efficiency.
Experience
Work history, roles, and key accomplishments
Systems Engineer
Supertech Ghana Limited
Jul 2014 - Present (11 years 5 months)
Installed, configured, tested, and maintained operating systems, application software, and system management tools. Managed and monitored all installed systems and infrastructure to ensure optimal performance and security, providing 2nd and 3rd level support. Liaised with vendors and IT personnel for problem resolution and ensured high availability through proactive monitoring.
Technical Consultant
Hatua Solutions (Tech)
Apr 2012 - May 2014 (2 years 1 month)
Provided expert advice to clients on IT infrastructure, helping them optimize and scale network systems and recommending solutions. Diagnosed and resolved software, network, and system issues, providing timely support to ensure minimal downtime. Designed, deployed, and configured network systems, including LAN and WAN infrastructures.
Technical Support Engineer
Urb Concept
Mar 2008 - Feb 2012 (3 years 11 months)
Troubleshot, diagnosed, and solved technical issues reported by users via email, phone, or chat. Created and maintained user guides, FAQs, and knowledge base articles for self-service support. Tested and reproduced customer issues in a test environment and escalated complex problems to engineering teams.
Education
Degrees, certifications, and relevant coursework
Ghana Communication Technology University
Bachelor of Science, Computer Science
2023 - 2026
NIIT – Takoradi
Honors Diploma, Network Engineering
2007 - 2007
Aggrey Memorial Zion Secondary School
Senior Secondary School Certificate
2002 - 2002
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring FaithLord?
You can contact FaithLord and 90k+ other talented remote workers on Himalayas.
Message FaithLordFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
