derrick sepenu

Manage and secure IT infrastructure for a research centre of 150–300 staff, including servers, network file systems, and hardware/software upgrades. Control access to research data, run security audits, and execute backup and disaster recovery plans.

Installed and configured Windows and Linux operating systems to client specifications, ensuring hardware compatibility. Assessed system load and capacity, recommended upgrades, and trained users on technical processes.

Configured and maintained Cisco and Huawei routers and switches to keep client networks running smoothly. Administered Windows Server including Active Directory, DNS, DHCP, and Group Policy, and diagnosed hardware faults.

Resolved customer complaints calmly and professionally, contributing to high customer retention. Maintained customer records in the database and wrote status reports on recurring service issues.

Supported the rollout of new applications, setting up user profiles and access rights. Provided face-to-face and remote support to staff, resolving issues within agreed service times.

Pursuing an MSc in Cybersecurity and Forensics, currently in progress.

Completed a Bachelor of Science in Information Technology from 2020 to 2022.

Completed a Higher National Diploma in Information and Communication Technology from 2016 to 2019.