Open to opportunities

Samson Arsud

@samsonarsud

Message

Experienced telecom process executive skilled in voice/chat support and customer issue resolution.

India

Message

What I'm looking for

I seek a customer-facing technical support role where I can apply my broadband/process experience, solve network issues, and grow operationally in a stable team-focused environment.

I am a telecom process executive with multi-year experience in UK and telecom voice processes, handling customer queries via voice and chat, booking broadband installations, and resolving network, line and router faults. I have worked as a Senior Associate at WNS and have been recognized with client appreciation and performance awards for quick resolution and dependable support.

I hold certifications in network administration and sanitary inspection, and I bring strong problem-solving, report-writing and performance-management skills, plus fluency in English, Hindi and Marathi. I am focused on leveraging my operational experience to deliver reliable customer support and process improvements.

Experience

Work history, roles, and key accomplishments

Senior Associate

WNS

Aug 2024 - Apr 2025 (8 months)

Worked as Senior Associate handling telecom customer queries, escalations and floor support, contributing to process improvements between 26 August 2024 and 02 April 2025.

Customer Support Escalation Management Telecom Reporting Performance Management Problem Solving

Process Executive

Unknown Employer

Delivered telecom and broadband customer support via voice and chat for UK and domestic processes, handled installations, line/router fault resolution, and booking appointments over 2–4 years.

Broadband Support Chat Support Customer Support Report Writing