Samson Adeyanju
@samsonadeyanju
I resolve high-volume customer inquiries through clear, accurate email, phone, chat, and CRM support.
NigeriaWhat I'm looking for
I've supported customers at Digital Realty Data Center and Sunking Solar Company, handling high-volume inquiries across email, phone, and ticketing workflows. I focus on warm, direct communication that helps customers understand products, services, billing, account issues, and next steps.
At Digital Realty, I used Salesforce to track interactions, manage cases, document resolutions, prioritize requests, and support escalation procedures. I work independently while maintaining clear coordination with teammates on complex cases.
Over four years at Sunking Solar, I managed 15–20+ daily customer inquiries and translated technical concepts into simple language for non-technical customers. I bring careful documentation, accurate follow-up, strong written communication, and a remote-ready work environment.
Experience
Work history, roles, and key accomplishments
Managed customer inquiries through email and ticketing systems in a high-volume operational environment. Used Salesforce CRM to track interactions, document resolutions, and maintain accurate records.
Education
Degrees, certifications, and relevant coursework
Federal University Oye-Ekiti
Bachelor of Engineering, Mechanical Engineering
Grade: 4.4/5.0
Pursuing a Bachelor of Engineering in Mechanical Engineering with an expected graduation in 2027. Achieved a CGPA of 4.4 out of 5.0.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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