At WECO COMPANY LIMITED, I supported customers using the company’s digital platform and handled inquiries by email, phone, and live chat. I helped improve ticket routing processes, reducing average response time by 30%.
I investigated customer concerns, coordinated with internal teams when additional assistance was needed, and followed up on outstanding issues. I also documented interactions and maintained accurate CRM records.
At SOLAR GLOBAL LIMITED, I handled customer inquiries by email and telephone, gathered information to understand concerns, and coordinated with internal departments on requests requiring additional assistance.
I’ve worked with HubSpot, Salesforce, Zendesk, Freshdesk, and Intercom, and supported customer onboarding and service workflows. I have a Master of Arts and a Bachelor of Arts in French.
