Adetola Adeyeye
@adetolaadeyeye
Remote customer support and sales representative improving conversions and resolving order/account issues across fintech and solar.
NigeriaWhat I'm looking for
I’m a remote customer support and sales professional with experience across fintech and solar energy. I help prospective and existing customers move forward confidently by handling inquiries, quotes, and purchase decisions across phone, chat, and email.
At Solar City, I supported about 30–50 customer interactions daily, identifying upselling and cross-selling opportunities based on customer needs. I also managed order tracking, installation scheduling, and after-sales support requests.
Previously at Giasun Technology, I supported a fintech loan platform’s customer experience operations. I handled chat and email inquiries with response times under 1 hour, assisting customers with account setup, loan application status, and repayment questions.
I’m recognized for maintaining clear, warm, and professional communication in fast-paced remote environments. I use tools like HubSpot, Pipedrive, Zendesk, and Google Workspace to keep processes accurate while improving service through insights shared with the operations team.
Experience
Work history, roles, and key accomplishments
Customer Support & Sales Representative
Solar City
Mar 2024 - Apr 2026 (2 years 1 month)
Assisted prospective and existing customers with product inquiries, quotes, and purchase decisions for solar energy solutions while handling 30–50 customer interactions daily. Managed order tracking and installation scheduling and collaborated with the sales team to improve the buying experience.
Customer Experience & Operations
Giasun Technology
Feb 2022 - Jan 2024 (1 year 11 months)
Supported customer experience operations for a fintech loan platform by handling chat and email inquiries with response times under 1 hour. Helped customers with account setup, loan application status, and repayment questions, and shared recurring issue insights to improve processes.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Education (B.Ed.), Education
Earned a Bachelor of Education (B.Ed.) from the University of Lagos in 2023.
Availability
Location
NigeriaAuthorized to work in
Job categories
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