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Darlington Ehigiegba

@darlingtonehigiegba

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Customer support SME at Sun King coaching service teams and supporting SLA achievement.

Nigeria

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What I'm looking for

I'm seeking remote opportunities in Customer Support, Customer Success, Client Service or Operations.

At Sun King, I coach team members through 1:1 sessions and team meetings, while managing day-to-day activities and prioritising workloads to support SLA achievement.

As a Customer Service Executive at Sun King Solar Company, I supported the sales team by nurturing leads and helping customers move from initial contact to the sales phase. I also resolved customer concerns and maintained accurate CRM records.

At Ntel Telecommunications, I created documentation for common technical issues and automated repetitive tasks. I also developed troubleshooting procedures that resulted in a reported 20% reduction in downtime.

Experience

Work history, roles, and key accomplishments

Current

Subject Matter Expert (SME)

Current

Sun King

Jan 2025 - Present (1 year 9 months)

Coaches and motivates team members through 1:1 sessions and team meetings. Manages day-to-day activities, prioritises workloads, and conducts risk/impact assessments to support SLA achievement.

Coaching Team Leadership SLA Management Risk Management Process Improvement Training Communication Skills

Customer Service Executive

Sun King Solar Company

Jan 2022 - Jan 2025 (3 years)

Supported the sales team by nurturing leads and facilitating smooth transitions from initial contact to sales. Resolved customer concerns using a solutions-oriented approach and maintained accurate records using CRM tools.

Customer Service CRM Sales Support Communication Skills Problem Solving Inbound Calls Outbound Calls

Backend Support

Ntel Telecommunications

Jan 2021 - Jan 2022 (1 year)

Created documentation for common technical issues and automated repetitive tasks to improve workflow efficiency. Conducted training sessions for support staff and developed troubleshooting procedures that reduced downtime by 20%.

Technical Support Documentation Automation Training Troubleshooting Cross Functional Collaboration

Customer Support – Front-End & Back-End

Outcess Solutions Limited

Jan 2019 - Jan 2021 (2 years)

Provided front-end customer support, handled enquiries, and resolved issues while maintaining a customer-focused approach. Collaborated with the front-end team to gather feedback and adapted between front-end and back-end responsibilities.

Customer Support Front End Support Backend Support Communication Skills Problem Solving Collaboration

Verification Officer

Onigbanjo (SAN) & Oaiya Legal Practitioners

Jan 2017 - Jan 2019 (2 years)

Verified legal documents and maintained a database of verified records. Conducted research to verify document authenticity and developed verification protocols that improved document accuracy and compliance by 15%.

Document Verification Research Database Management Compliance Legal Support

Call Centre Agent

The Outsource Company (NCC Project)

Jan 2016 - Jan 2017 (1 year)

Handled high-volume customer calls and service enquiries while maintaining a professional customer experience. Used CRM systems to document interactions and collaborated with cross-functional teams to resolve complex issues.

Call Center Customer Service CRM Communication Skills Problem Solving Collaboration

Account Officer

Amyn Investment Ltd

Jan 2014 - Jan 2016 (2 years)

Managed financial transactions, customer accounts, and administrative processes. Maintained client relationships, assessed risks, and supported measures to mitigate financial vulnerabilities.

Financial Transactions Account Management Risk Assessment Customer Relationship Management Administration