Samir Bhandari

I’m a detail-oriented IT professional with a strong foundation in Computer Science, technical support, and network operations. I’ve supported 1,500+ customers across multiple locations by maintaining routers, Wi‑Fi networks, and customer connectivity.

In my current role as a Technical Support & Operations Assistant, I troubleshoot and resolve ISP technical issues while collaborating with vendors and customers. I also help digitize business operations through modern billing and record-keeping software, improving how work is tracked and executed.

Previously, as a Technical Support Engineer at NovaEdge Solutions, I handled customer support via email and calls. I tracked support tickets using Excel and helpdesk systems, assisted users with installations and account setup, and prepared documentation and FAQs to reduce repeated requests.

I also build automation solutions as a Freelance Application Developer, designing Telegram bots to streamline workflows and customer communication. I’m now seeking a Branch Coordinator role where I can apply leadership, operational discipline, and problem-solving in a fiber/telecom environment.