Samir Bhandari
@samirbhandari
IT and telecom technical support professional guiding connectivity troubleshooting and operations for thousands of customers.
What I'm looking for
I’m a detail-oriented IT professional with a strong foundation in Computer Science, technical support, and network operations. I’ve supported 1,500+ customers across multiple locations by maintaining routers, Wi‑Fi networks, and customer connectivity.
In my current role as a Technical Support & Operations Assistant, I troubleshoot and resolve ISP technical issues while collaborating with vendors and customers. I also help digitize business operations through modern billing and record-keeping software, improving how work is tracked and executed.
Previously, as a Technical Support Engineer at NovaEdge Solutions, I handled customer support via email and calls. I tracked support tickets using Excel and helpdesk systems, assisted users with installations and account setup, and prepared documentation and FAQs to reduce repeated requests.
I also build automation solutions as a Freelance Application Developer, designing Telegram bots to streamline workflows and customer communication. I’m now seeking a Branch Coordinator role where I can apply leadership, operational discipline, and problem-solving in a fiber/telecom environment.
Experience
Work history, roles, and key accomplishments
Freelance Application Developer
Self-Employed
Jan 2024 - Dec 2024 (11 months)
Designed and deployed Telegram bots to automate business workflows, alerts, and customer communication, replacing repetitive manual tasks to improve client operational efficiency.
Education
Degrees, certifications, and relevant coursework
Veltech University
Bachelor of Technology (B.Tech), Computer Science and Engineering
2020 - 2024
Earned a B.Tech in Computer Science and Engineering from Veltech University from Aug 2020 to Aug 2024.
Availability
Location
Authorized to work in
Website
samy90909.github.ioPortfolio
samy90909.github.ioJob categories
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