Open to opportunities

Rajesh Yadav

@rajeshyadav2

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IT Support professional specializing in end-user, networking, and banking systems reliability.

Nepal

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What I'm looking for

I’m looking for a challenging role in a dynamic organization where I can leverage my technical expertise in end-user support and networking, while contributing to operational reliability and organizational growth.

I’m a dedicated IT Support professional with hands-on experience in end-user support, network management, software installation, and hardware maintenance. I focus on troubleshooting technical issues quickly, keeping IT systems reliable, and supporting mission-critical banking environments—including banking applications, ATMs, and CCTV systems.

As a Junior Assistant at Mahalaxmi Bikas Bank Ltd., I provide technical support for hardware, software, and network issues, manage user accounts and access control, monitor network connectivity, and ensure system security updates. Previously, as an IT Support Coordinator (Outsourcing) at NMB Bank Ltd., I delivered timely support, troubleshot desktops, laptops, printers, LAN, and peripherals, and handled OS/software installation, configuration, licensing compliance, and preventive hardware maintenance—while coordinating with vendors for service support.

Experience

Work history, roles, and key accomplishments

Current

Junior Assistant (IT Support)

Current

Mahalaxmi Bikas Bank Ltd

Feb 2026 - Present (2 months)

Provided technical support for end-user hardware, software, and network issues, including installation and maintenance of banking applications. Managed user accounts and security credentials, monitored network connectivity, and supported ATM, digital banking, and CCTV systems.

IT Support end user support Network Monitoring Installation Banking Applications Access Control ATM Support

IT Support Coordinator

Nmb Bank Ltd

Mar 2024 - Feb 2026 (1 year 11 months)

Coordinated end-user technical support via in-person, phone, email, and remote assistance, troubleshooting desktops, laptops, printers, and LAN/peripherals. Installed and configured operating systems and software with license compliance, and performed hardware upgrades and preventive desktop maintenance.

Troubleshooting Desktop Support LAN License Compliance

Education

Degrees, certifications, and relevant coursework

Lord Buddha Education Foundation (LBEF) College

Bachelor of Science in Information Technology, Information Technology

Completed B.Sc. in Information Technology at Lord Buddha Education Foundation (LBEF) College, affiliated with Asia Pacific University of Technology & Innovation.