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Samira Rauf

@samirarauf

Entry-level technical support and analytics professional blending predictive modeling, AI ethics, and cybersecurity assessment.

United States
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What I'm looking for

I’m looking for a role where I can troubleshoot and support technical systems while applying analytics, AI ethics, and cybersecurity best practices to strengthen security, reliability, and business operations.

I’m a business analytics and information systems graduate with an MBA in progress, and I enjoy turning complex information into practical, reliable decisions. Through my projects, I’ve focused on applying analytics to business operations with strong attention to quality and risk.

In predictive analytics and AI work, I analyze data in Excel and SPSS using cluster analysis, multiple regression, ANOVA, ROC, and conjoint analysis, and I build predictive risk models tied to emerging generative AI disruption. I also evaluate AI tools and translate ethical implications into actionable risk-mitigation guidelines for organizations.

On the technical side, I’ve completed cybersecurity assessments covering cryptography, access control management, and security across operating systems, applications, databases, networks, web systems, and physical security. In my role as a Technical Support Assistant, I monitor system performance, troubleshoot technical errors, run security-focused quality checks for camera applications, and train team members on digital tools.

Experience

Work history, roles, and key accomplishments

SP
Current

Technical Support Assistant

Smoker’s Paradise

Aug 2022 - Present (4 years)

Provided technical support by monitoring hardware and software system performance, troubleshooting errors, and implementing reliable solutions. Conducted quality checks on security camera applications and trained team members on using digital software and applications.

Education

Degrees, certifications, and relevant coursework

Iona University logoIU

Iona University

Master of Business Administration, Business Administration

AACSB-accredited Master of Business Administration program with an expected graduation in February 2027.

Iona University logoIU

Iona University

Bachelor of Business Administration, Business Analytics & Information Systems

B.B.A. in Business Analytics & Information Systems, with a minor in Artificial Intelligence, completed in December 2025.

Tech stack

Software and tools used professionally

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