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Samia Guissouma

@samiaguissouma

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Experienced Sales and Support Manager with a strong leadership background.

Tunisia

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What I'm looking for

I am looking for a role that fosters innovation and values leadership, where I can drive strategic initiatives and contribute to company growth.

I am a dedicated Sales and Support Manager with extensive experience in promoting and selling innovative cloud storage solutions. My role at Wasabi Technologies has allowed me to excel in the DACH region, where I have successfully driven business development initiatives, built strategic partnerships, and managed customer-first support operations. My ability to lead teams and motivate individuals has been instrumental in achieving our sales targets and enhancing customer satisfaction.

With a solid educational background, including an MBA and a Master of Engineering in Electrotechnical, I have developed a keen understanding of market analysis and performance assessment. My previous experience as Chief Operations Officer has equipped me with the skills to design and launch new services, manage complex projects, and implement effective governance structures. I am passionate about leveraging my expertise to drive growth and innovation in the technology sector.

Experience

Work history, roles, and key accomplishments

Sales & Support Manager

Wasabi Technologies

Jun 2020 - Jun 2024 (4 years)

Managed sales and support for Wasabi Object Cloud Storage in the DACH region. Responsibilities included promoting the product, building forecasts using Hubspot and Salesforce, and managing customer support. Participated in events and followed the marketing plan.

Sales Management Customer Support HubSpot Salesforce Business Development Marketing Strategy Leadership Problem Solving

Chief Operations Officer

Honoris United Universities

Jan 2018 - Dec 2019 (1 year 11 months)

Developed and managed a business park in Sousse, focusing on market analysis, performance assessment, and establishing new governance structures. Led rebranding efforts and launched new services.

Business Development Market Analysis Project Management Governance Service Design Financial Management Communication Strategy Leadership

Support Services and Buildings Director

Ooredoo

Jun 2003 - Oct 2016 (13 years 4 months)

Oversaw the design and deployment of Ooredoo stores and managed the rebranding project for Tunisiana-Ooredoo. Responsible for project management, maintenance of technical sites, and KPI monitoring.

Project Management Store Design KPIs Maintenance Access Control Monitoring Fire Detection Team Leadership Communication Skills

Training Manager

TÜV Maghreb

Nov 2001 - Apr 2003 (1 year 5 months)

Managed training and certification processes, ensuring compliance with CE standards. Conducted audits across various sectors including electronic and medical.

Certification Processes Auditing Compliance ISO 9001 Project Management Leadership Communication Skills Team Coordination

Technical Sales Engineer

Siemens Information & Communication

Mar 1995 - Jan 2001 (5 years 10 months)

Designed telecommunication networks and managed sales activities for special projects across several countries. Focused on project management and driving sales for wireline networks.

Telecommunications Project Management Network Engineering International Sales Technical Support Team Collaboration Problem Solving Communication Skills

Education

Degrees, certifications, and relevant coursework

Honoris United Universities

MBA, Business Administration

2018 - 2019

Developing and managing a business park in Sousse, focusing on market analysis and performance assessment, setting a new organization and governance, and launching new services.