Saber Essid

Direct daily operations and analyze organizational processes to improve quality, productivity, and efficiency. Own full budget management and P&L responsibility, including pricing rules and cost controls.

Set Level 3/Level 4 performance targets across Operations Support and Total Customer Experience & Quality, rationalizing Operational Level Agreements. Managed end-to-end performance and drove continuous improvement initiatives.

Resolved hardware and software incidents for internal and external stakeholders via proactive notification and monitoring systems. Owned end-to-end Incident Management process implementation and reporting.

Served as primary point of contact for desktop, laptop, and printer support issues. Administered Active Directory, Exchange, and virus/spam detection, plus company-specific servers and internal applications.

Fostered team performance through structured training, clear communication, and motivation. Designed and implemented customer loyalty strategies within the travel retail environment.

Led and coached retail staff while monitoring day-to-day activity and performance. Delivered superior customer service and resolved operational issues at the shop-floor level.

Monitored employee activity and coordinated shipping and receiving of merchandise. Solved day-to-day problems and assisted customers.

Pursued a BTS in Automated and Computer Industry, focusing on automation and computer systems.

Studied Computer Networks, gaining foundational knowledge in networking technologies.

Completed Technical Baccalaureate, providing a technical education foundation.