Chihi Hamza
@chihihamza
I lead customer support teams, improve call quality, and build training and operational improvement processes.
TunisiaWhat I'm looking for
I'm currently a Floor Manager at NINGEN, where I support new customer-support project implementation, deliver culture-awareness and activity training, develop recruitment assessments, and monitor quality and productivity. I use data extraction and action logs to identify improvement areas and coach teams with constructive feedback.
Previously at Concentrix, I led technicians toward operational KPIs as a Subject Matter Expert and provided HP technical, account, and billing support across phone and social media channels. Earlier, I built client relationships and managed inventory at Dream Ceram, and independently led poultry-farming feasibility and cost-study projects.
Experience
Work history, roles, and key accomplishments
Floor Manager
Ningen
Sep 2024 - Present (1 year 11 months)
Assisted in new customer support project implementation, trained staff, and developed recruitment processes. Monitored real-time performance and provided coaching to enhance call quality and agent productivity.
Education
Degrees, certifications, and relevant coursework
Soliman High School
High School Diploma, General Studies
Completed high school education at Soliman High School in Soliman, Tunisia.
Tech stack
Software and tools used professionally
Availability
Location
TunisiaAuthorized to work in
Saudi ArabiaJob categories
Skills
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