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Sameria Seabrooks

@sameriaseabrooks

Message

I coordinate high-volume healthcare support, scheduling, documentation, and customer cases.

United States

Message

What I'm looking for

I'm seeking a healthcare support or operations role where I can coordinate cases, scheduling, documentation, and confidential records while delivering timely, high-quality service in a collaborative remote or administrative environment.

I've supported high-volume customer and healthcare-related cases through Whirlpool Corporation and Qualified Staffing, coordinating scheduling, account updates, and accurate electronic documentation.

At Whirlpool, I manage complex cases remotely, work across multiple software systems, and collaborate with internal teams and service providers to resolve customer issues efficiently. I consistently meet productivity, quality, and customer satisfaction expectations while protecting confidential information.

Previously, I built referral relationships and maintained client records at Courageous Home Care, supporting daily operations and awareness of home healthcare services. I bring eight-plus years of experience in customer service, case management, administrative support, and process coordination.

Experience

Work history, roles, and key accomplishments

Current

Out-of-Warranty Care Advisor

Current

Whirlpool Corporation

Jan 2021 - Present (5 years 8 months)

Manage a high volume of customer cases daily, coordinate repair scheduling, and maintain electronic documentation. Navigate multiple software systems to resolve complex issues and collaborate with internal teams and external service providers.

Customer Service Case Management Scheduling Electronic Documentation Systems CRM Systems Microsoft Word Outlook Microsoft Teams Problem Solving Quality Standards Remote Work

Call Center Agent

Qualified Staffing

Jan 2020 - Dec 2021 (1 year 11 months)

Supported customers with healthcare-related inquiries, appointment scheduling, and account updates. Verified information and maintained accurate electronic documentation while protecting confidential information.

Healthcare Customer Service Appointment Scheduling Data Entry

Marketing Manager / Client Relations

Courageous Home Care

Jan 2017 - Dec 2020 (3 years 11 months)

Built referral relationships with clients, families, healthcare professionals, and community organizations. Coordinated communications and maintained organized client records to support daily operations.

Client Relations Marketing Administrative Support Record keeping Healthcare