Sameera Hanif

I'm currently supporting Medicare and Medicaid members at CVS Health as an OTC Retail Seasonal Agent, helping with benefit orders, balances, order status, and plan coverage.

I verify member identity under HIPAA and compliance standards, document every interaction accurately, and provide customer service in a fast-paced call environment. My AAPC training in Certified Professional Billing and Coding & Medical Necessity has strengthened my understanding of insurance verification, medical claim cycles, and billing workflows.

Previously, I supported office operations at Draught Services, Agri Neo, Premier Markings, and Corbeil Appliances through data entry, scheduling, dispatch coordination, records management, invoices, and customer follow-up.

Earlier at Walmart Canada, I managed onboarding, employee files, scheduling, recruitment support, payroll documentation, and staff training while resolving customer concerns. I'm focused on bringing more than 10 years of administrative and customer service experience into a long-term healthcare administration role.