Sameera Begum
@sameerabegum
I build trusted client relationships and am transitioning into customer success.
IndiaWhat I'm looking for
I’ve managed client and customer relationships across freelance LinkedIn content, digital products, and my D2C venture, Gorgeous You Everyday. As the direct point of contact, I handled communication, expectations, queries, and service issues through resolution.
I’m now moving into customer success, building practical HubSpot Service Hub and CRM knowledge around onboarding, ticket pipelines, account health, and retention. I bring an MBA in Marketing and a relationship-first approach to B2B or SaaS customer success work.
Experience
Work history, roles, and key accomplishments
LinkedIn Content Writer
Independent
Jan 2019 - Present (7 years 9 months)
Managed end-to-end client relationships for founder-led businesses, acting as the sole day-to-day point of contact. Adapted communication and content approach based on direct client feedback and shifting goals.
Digital Products Coach
Independent
Jun 2024 - Jan 2025 (7 months)
Owned the customer journey from first contact through purchase and post-sale support for a digital products business. Built and grew an online audience through consistent content, driving customer acquisition independently.
Founder
Gorgeous You Everyday
Jan 2018 - Jan 2020 (2 years)
Managed customer relationships and day-to-day communication across Instagram, Facebook, and WhatsApp. Resolved order and service issues directly to maintain customer trust and repeat business.
Operations Executive
Columbia Asia Referral Hospital
Jan 2012 - May 2012 (4 months)
Supported client-facing service coordination and communication in a healthcare setting. Handled customer satisfaction concerns and resolved issues directly.
Education
Degrees, certifications, and relevant coursework
HubSpot Academy
HubSpot Service Hub Certification, Customer Success
Currently pursuing the HubSpot Service Hub Certification, expected to complete in July 2026.
Internshala
Digital Marketing Certification, Digital Marketing
2022 -
Pursuing a Digital Marketing Certification, ongoing since 2022.
Visvesvaraya Technological University
Master of Business Administration, Marketing
Activities and societies: Participated in academic conferences and management competitions.
Pursued an MBA in Marketing with consistent academic performance and participation in academic conferences and management competitions.
Bangalore University
Bachelor of Business Management, Human Resource Management
Completed a Bachelor of Business Management with a focus on Human Resource Management.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
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