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Samarth Amera

@samarthamera

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I've worked on ServiceNow CRM, ITSM, and SAM-Pro workflows that reduce operational effort.

India

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What I'm looking for

I'm looking to build scalable ServiceNow applications and ITSM , SAM Pro, and enterprise integrations where I can deepen my platform development skills and deliver measurable automation and cost-optimization outcomes.

At Cyntexa Labs, I build ServiceNow Sales CRM capabilities for Sold Products and Entitlement Management, automating provisioning for 10,000+ entitlements ahead of platform release.

I've engineered Business Rules, Transform Maps, Script Includes, integrations, and automated workflows that reduced manual reconciliation by 40%, ticket resolution cycles by 30%, and fulfillment latency across enterprise platforms.

I also develop custom ServiceNow applications and SAM Pro integrations for license optimization, including Okta, Microsoft Intune, and Jamf Pro. My work has helped reduce licensing costs by 30%, cut SaaS spend by 25%, and maintain software-license compliance.

I'm a ServiceNow Certified System Administrator and Certified Application Developer with a Computer Science and Engineering background, and I've resolved 80+ priority defects while collaborating across product teams.

Experience

Work history, roles, and key accomplishments

Current

Associate Software Developer

Current

Cyntexa Labs Pvt. Ltd

Aug 2024 - Present (2 years 1 month)

Engineered ServiceNow Sold Products and Entitlement Management modules within Sales CRM using custom Business Rules and Transform Maps, reducing manual reconciliation effort by 40%. Implemented SAM Pro and ITSM workflows, reducing ticket resolution cycles by 30% and maintaining 98% compliance.

ServiceNow Business Rules Transform Maps SAM ITSM JavaScript Flow Designer