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amyrane alves

@amyranealves

Customer support specialist at Contax Call Center who resolved customer inquiries across calls, chat, and email while maintaining accurate CRM records.

United States

Message

At Contax Call Center, I handled customer inquiries across inbound calls, chat, and email, investigating concerns and finding solutions according to company procedures. I maintained CRM records and met First Call Resolution and Quality Assurance standards.

Through AuPairCare’s cultural exchange program, I experienced the challenges of adapting to a new environment and communicating with host families. I’ve also taught English at National Geographic Learning and currently coordinate schedules and arrangements for a private household.

Experience

Work history, roles, and key accomplishments

Current

Family Support Coordinator

Current

Private Household

Sep 2023 - Present (3 years 2 months)

Independently manage daily schedules and coordinate arrangements, adapting to last-minute changes while ensuring activities run smoothly. Maintain regular communication with family members and external service providers to address concerns and resolve scheduling conflicts.

Scheduling coordination Communication Skills Conflict Resolution Organization Adaptability

Au Pair

AuPairCare

Sep 2021 - Sep 2023 (2 years)

Participated in a two-year work-and-study cultural exchange program, adapting to a new environment while living and working with American host families. Developed an understanding of cultural adjustment and communication with host families.

Cross Cultural Communication Cultural Exchange Adaptability Interpersonal Skills

English Teacher

National Geographic Learning

May 2018 - Aug 2021 (3 years 3 months)

Explained unfamiliar concepts clearly, adapting teaching methods to students with different learning needs. Developed engaging learning activities to improve student understanding and participation.

Teaching Curriculum Development Student Engagement Adaptability Communication Skills

Customer Support Specialist

Contax Call Center

Jan 2015 - May 2018 (3 years 4 months)

Handled up to 100 customer interactions across inbound calls, chat, and email, resolving inquiries in a fast-paced contact center. Maintained accurate CRM records and consistently met First Call Resolution and Quality Assurance standards.