Samantha Omogolo

Provided high-level administrative support to executive leadership, coordinating complex schedules, meetings, and travel arrangements. Prepared and edited correspondence, presentations, and reports while liaising with internal and external stakeholders to facilitate communication and project management.

Developed strategic HR reports and provided expert advice to clients, including conducting HR audits and recommending process improvements. Designed and implemented tailored HR strategies, offering administrative support for strategic meetings and workshops.

Oversaw HR operations for two companies, managing recruitment, employee relations, and performance management. Provided strategic advice to executive management, aligning HR strategies with company goals and conducting disciplinary hearings and grievance procedures.

Managed and supervised a team of 7, overseeing recruitment, employee relations, disciplinary matters, and training programs while ensuring compliance with labor laws. Chaired and administered pension and provident funds, conducted HR audits, and resolved grievances for operations in Botswana and Namibia.

Analyzed customer accounts to detect irregularities, potential money laundering, and fraud, implementing risk assessments and monitoring protocols. Managed KYC documentation, ensuring compliance with regulatory requirements and identifying risks related to influential individuals in customer accounts.

Wrote articles as a freelance journalist and processed travel claims and payments using the Government Accounts and Banking System (GABS). Supported office operations by issuing stationery, updating leave records, and managing files for interns and youth employment programs.

Managed recruitment, conducted interviews, and handled selection and appointment processes, including induction. Performed research through one-on-one household interviews and mystery shopping, compiling detailed reports of the findings.

Maintained attendance and leave registers, prepared employee confirmation letters and work permits, and assisted with employee welfare programs. Managed HR filing documentation and provided internal and external customer service.

Studied Political Science and Public Administration, gaining a strong academic foundation in governance and public sector management. Developed critical thinking and analytical skills relevant to human resources and societal challenges.