Open to opportunities

kealeboga motlhatlhedi

@kealebogamotlhatlhed

Message

People-focused HR professional with 12 years of client experience.

Botswana

Message

What I'm looking for

I seek a role that fosters talent development and enhances employee experience.

I am a people-first HR professional with over 12 years of experience in client experience, HR coordination, and internal communications. Currently, I am transitioning into Talent Development, leveraging my extensive background in stakeholder engagement, recruitment operations, and digital training initiatives. I am pursuing a CIPD Level 5 in People Management to deepen my expertise in coaching, performance enablement, and employee experience design.

Throughout my career, I have been recognized for my emotional intelligence and systems thinking, which have allowed me to communicate effectively and influence positive outcomes. My roles at First National Bank of Botswana have equipped me with a robust skill set in client relationship management, conflict resolution, and talent acquisition. I take pride in my ability to enhance client satisfaction and retention through innovative solutions and a commitment to excellence.

Experience

Work history, roles, and key accomplishments

Current

Custody Officer

Current

First National Bank of Botswana – RMB Global Markets

Sep 2024 - Present (11 months)

Ensured asset protection and full regulatory compliance in trade settlements. Represented clients at AGMs, strengthening stakeholder trust. Managed client engagement and monthly reviews, improving satisfaction and retention.

Asset Protection Regulatory Compliance Client Engagement

Client Engagement Specialist

First National Bank of Botswana – RMB

Mar 2022 - Aug 2024 (2 years 5 months)

Handled a portfolio of 50+ corporate clients with 95% issue resolution. Drove digital transformation and retention campaigns, improving service delivery by 15%. Enhanced feedback systems and operational workflows across departments.

Digital Transformation Service Delivery

Human Resources Coordinator (Secondment Role)

First National Bank of Botswana – RMB

Aug 2021 - Feb 2022 (6 months)

Supported full recruitment cycle including candidate screening, onboarding logistics, and reference checks. Managed HR dashboards, training compliance, and internal capability development events. Provided insights for performance reviews and talent mapping discussions with HR leadership for 60+ staff.

Recruitment Management Onboarding

Client Service Representative

First National Bank of Botswana – RMB

Feb 2015 - Aug 2021 (6 years 6 months)

Resolved over 50 daily customer inquiries with 90%+ satisfaction. Championed digital adoption through client workshops. Stepped in as interim supervisor, mentoring junior staff.

Customer Satisfaction Mentoring

Education

Degrees, certifications, and relevant coursework

CIPD

Certificate in People Management, People Management

Currently pursuing a CIPD Level 5 Certificate in People Management. This program is deepening expertise in coaching, performance enablement, and employee experience design, aligning with a transition into Talent Development.

Management College of Southern Africa

Bachelor of Business Administration, Management

2021 - 2025

Completed a Bachelor of Business Administration, focusing on management principles and practices. This program provided a strong foundation in business operations and strategic decision-making.