Samantha Moore
@samanthamoore1
Customer Technical Support Representative at ABC Retail Solutions handling customer troubleshooting across phone, email, and chat.
United StatesWhat I'm looking for
At ABC Retail Solutions, I provide technical support to customers by phone, email, and chat. I diagnose and resolve basic issues with account access, software navigation, and devices.
I document customer interactions and solutions in CRM and ticketing systems, and escalate complex issues to the appropriate departments while following up with customers.
Before that, at Midwest Home Goods, I helped customers choose products, answered basic technical questions, and provided post-purchase support.
At Central Office Services, I entered data, maintained records, and supported office operations. I also helped troubleshoot basic printer, computer, and phone issues.
Experience
Work history, roles, and key accomplishments
Customer Technical Support Representative
ABC Retail Solutions
Jan 2021 - Present (5 years 9 months)
Provided technical support to customers via phone, email, and chat, diagnosing and resolving basic technical issues. Documented interactions in CRM and escalated complex issues while maintaining high customer satisfaction.
Sales Associate
Midwest Home Goods
Jan 2019 - Dec 2021 (2 years 11 months)
Assisted customers with product selection and answered basic technical questions, resolved concerns, and processed transactions. Collaborated with team members to meet sales and service goals.
Administrative Assistant
Central Office Services
Jan 2017 - Dec 2019 (2 years 11 months)
Performed data entry, maintained records, and supported office operations. Assisted with troubleshooting basic office equipment and managed communications and scheduling.
Education
Degrees, certifications, and relevant coursework
Marshalltown High School
High School Diploma, General Studies
Activities and societies: Demonstrated strong communication and teamwork skills through school involvement.
Graduated with honors and received academic achievement and leadership medals.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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