Samantha Miller
@samanthamiller
Dedicated Customer Service Specialist
What I'm looking for
I am a dedicated and personable Customer Service Specialist with extensive experience in managing inbound calls, resolving escalated issues, and maintaining strong customer relationships. I have a proven track record of contributing to team and business success, and I am recognized for consistently achieving high customer satisfaction and building lasting client partnerships.
Throughout my career, I have developed strong skills in CRM systems, active listening, and multitasking. I am enthusiastic and results-oriented, committed to upholding the highest ethical standards and delivering exceptional service. My experience has taught me the importance of providing personalized assistance and support to customers, and I am skilled at implementing innovative methods for streamlining the customer service process.
I have worked in various customer-facing roles, including positions at Nexrep, Target, Discovery Channel Store, and Paul Harris. In these roles, I have gained valuable experience in resolving customer complaints, answering customer inquiries, and providing excellent customer service. I am confident in my ability to work effectively with customers, and I am committed to delivering exceptional service in all of my interactions.
Experience
Work history, roles, and key accomplishments
Customer Service
Nexrep
Jul 2020 - Jul 2023 (3 years)
Resolved customer complaints and provided personalized assistance
Customer Service
Target
Nov 2010 - Mar 2017 (6 years 4 months)
Informed customers about product pricing and resolved complaints
Customer Service
Discovery Channel Store
Jul 2002 - Apr 2004 (1 year 9 months)
Provided excellent customer service and helped customers locate items
Customer Service
Paul Harris
Aug 1998 - May 2001 (2 years 9 months)
Established processes for monitoring customer satisfaction and managed complaints
Education
Degrees, certifications, and relevant coursework
West Springfield High School
High School Diploma, General Education
1997 - 2001
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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