SM
Open to opportunities

Samantha Miller

@samanthamiller

Dedicated Customer Service Specialist

United States

What I'm looking for

Seeking a challenging role in customer service where I can utilize my skills and experience to deliver exceptional service and drive business success.

I am a dedicated and personable Customer Service Specialist with extensive experience in managing inbound calls, resolving escalated issues, and maintaining strong customer relationships. I have a proven track record of contributing to team and business success, and I am recognized for consistently achieving high customer satisfaction and building lasting client partnerships.

Throughout my career, I have developed strong skills in CRM systems, active listening, and multitasking. I am enthusiastic and results-oriented, committed to upholding the highest ethical standards and delivering exceptional service. My experience has taught me the importance of providing personalized assistance and support to customers, and I am skilled at implementing innovative methods for streamlining the customer service process.

I have worked in various customer-facing roles, including positions at Nexrep, Target, Discovery Channel Store, and Paul Harris. In these roles, I have gained valuable experience in resolving customer complaints, answering customer inquiries, and providing excellent customer service. I am confident in my ability to work effectively with customers, and I am committed to delivering exceptional service in all of my interactions.

Experience

Work history, roles, and key accomplishments

NE

Customer Service

Nexrep

Jul 2020 - Jul 2023 (3 years)

Resolved customer complaints and provided personalized assistance

TA

Customer Service

Target

Nov 2010 - Mar 2017 (6 years 4 months)

Informed customers about product pricing and resolved complaints

DS

Customer Service

Discovery Channel Store

Jul 2002 - Apr 2004 (1 year 9 months)

Provided excellent customer service and helped customers locate items

PH

Customer Service

Paul Harris

Aug 1998 - May 2001 (2 years 9 months)

Established processes for monitoring customer satisfaction and managed complaints

Education

Degrees, certifications, and relevant coursework

WS

West Springfield High School

High School Diploma, General Education

1997 - 2001

Tech stack

Software and tools used professionally

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