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Samantha Cox

@samanthacox1

Healthcare support professional with oncology program experience and HIPAA-compliant patient record documentation.

At FOUNDEVER, I answered complex medical inquiries for a medical oncology program, helping with billing discrepancies and technical portal access issues while following care guidelines.

I documented member records under HIPAA requirements and was selected to supervise new-hire segments on the overnight program.

At ALORICA, I handled high-volume inbound chat and voice queues, resolving account setups and customer requests. I used Salesforce, Zendesk, and Cresta to track customer metrics and maintain accurate data.

My experience also includes patient navigation, document intake, certified CPR instruction, and examination proctoring. I hold a Technical Certificate in Nursing from UNIVERSITY OF ARKANSAS HOPE-TEXARKANA.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Alorica

Nov 2024 - May 2025 (6 months)

Managed high-volume inbound chat and voice queues to resolve account setups and complex requests. Navigated CRM platforms and real-time optimization tools to track metrics and ensure high-accuracy data entry.

Salesforce Zendesk Cresta CRM Data Entry Customer Service SLA Compliance

Tax Associate / Customer Support Specialist

H&R Block

Jan 2024 - Mar 2025 (1 year 2 months)

Acted as primary point of contact for seasonal client onboarding, streamlining document intake and managing front-desk administrative logistics. Handled telephone inquiries and safeguarded confidential financial information.

Customer Service Document Intake Scheduling Confidentiality Front Desk Operations

Patient Care Advocate / Overnight Program Supervisor

Foundever

Apr 2022 - Jun 2023 (1 year 2 months)

Supervised new hire segments on a specialized overnight medical oncology program. Answered complex medical inquiries, processed billing discrepancies and portal access issues, and documented member records under HIPAA compliance.

Patient Care Medical Billing HIPAA Documentation Supervision Customer Service

Child Care Assistant / Safety Monitor

Granny's Babies Child Care Center

Jul 2020 - Mar 2021 (8 months)

Directed daily administrative scheduling, maintained clean and structured environments, and coordinated educational guidelines for early development.

Childcare Scheduling Safety Monitoring Early Childhood Education

Test Administrator, Proctor, & Certified CPR Instructor

University of Arkansas Hope-Texarkana

Jul 2017 - Feb 2020 (2 years 7 months)

Conducted certified CPR instructional courses and practical safety evaluations for student nurses. Administered and proctored academic and certification examinations while enforcing security protocols.

CPR Instruction Test Administration Proctoring Security Protocols Healthcare Education