shavetta shannon

I am a dedicated and compassionate professional with extensive experience in healthcare administration, customer service, and education. My background includes managing high call volumes, ensuring compliance with HIPAA regulations, and providing exceptional support to diverse populations. I pride myself on my ability to maintain accuracy in fast-paced environments, which has been crucial in my roles within healthcare and education.

Currently, I am a Certified Substitute Teacher with Memphis-Shelby County Schools, where I supervise and manage classrooms while ensuring student safety and adherence to school policies. Prior to this, I worked as a Customer Service Healthcare Representative at Advent Health, where I scheduled patient appointments and addressed inquiries while maintaining compliance with HIPAA. My experience as a Call Center Agent at Disney further honed my skills in customer service and problem resolution, allowing me to deliver high-quality service consistently.