Open to opportunities

samantha covington

@samanthacovington

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Customer-focused administrative professional turning high-volume calls into resolved, warm service.

United States

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What I'm looking for

I’m looking for a role where I can support customers and teams through high-volume communication, accurate admin work, and calm problem-solving—while growing my skills and taking on leadership responsibilities in a fast-paced, supportive environment.

I bring 3+ years of experience handling high-volume calls, resolving inquiries, and delivering warm, efficient service in fast-paced environments. I’m skilled in remote communication, active listening, and customer de-escalation, so issues get handled with patience and professionalism.

In my administrative assistant/receptionist role, I answered and directed inbound calls, maintained confidential client records, and completed accurate data entry using Excel, Word, and Outlook. I also produced monthly reports, identified data errors, and ensured files stayed organized, while coordinating scheduling and managing incoming and outgoing correspondence.

I’ve built strong leadership and calm-under-pressure instincts as a shift lead in training, where I served as the primary point of contact for complaints and trained new team members on service standards and register procedures. Earlier experience as a server and security guard strengthened my ability to handle urgent situations, communicate clearly, manage cash handling, and keep detailed incident logs—and I’m currently expanding my skill set through an HTML & CSS web development program.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Empowered 4 Life

Jun 2020 - May 2023 (2 years 11 months)

Answered and directed high-volume inbound calls, resolving visitor and client inquiries with professionalism. Maintained confidential client records and produced monthly reports, ensuring data accuracy and up-to-date filing.

Inbound Calls Client Inquiries Confidentiality Data Entry Excel Word Outlook Scheduling coordination

Shift Lead (In Training)

Wingstop

Jan 2022 - Jan 2023 (1 year)

Served as the primary point of contact for customer concerns and complaints, resolving issues calmly and professionally. Trained new team members on service standards and managed shift operations, including cash handling and inventory.

Team Leadership Training Cash Handling Inventory Management Service standards Opening And Closing Duties POS systems

Server

Chili's Bar & Grill

Jun 2022 - Dec 2022 (6 months)

Delivered attentive, personalized service to guests and handled complaints calmly and efficiently. Processed orders accurately via POS while coordinating clearly with a fast-paced team.

Guest Service Order Processing POS systems Complaint Handling Active Listening Attention To Detail De escalation

Security Guard

Allied Universal

Jan 2021 - Jun 2021 (5 months)

Handled urgent situations calmly by verifying alarms and dispatching authorities as needed. Maintained detailed written incident logs and communicated clearly with customers, staff, and emergency personnel under pressure.

De escalation Dispatch Procedures Attention To Detail Calm Under Pressure Security Operations