@samanthacastrone
I investigate insurance claims and manage complex injury case workflows.
United StatesAt Progressive Insurance, I investigate claims as a Special Investigation Unit Desktop Investigator, building on prior Claims Specialist Intermediate and Claims Generalist Associate roles.
Before Progressive, I managed personal injury cases at Morgan & Morgan, P.A. My background also includes customer service and photography roles, supported by a BA in Communication and Media Studies from the University of South Florida.
Work history, roles, and key accomplishments
Nov 2023 - Present (2 years 9 months)
Conducts investigations as a desktop investigator in the Special Investigation Unit, focusing on claims fraud detection and resolution.
Worked as Claims Specialist Intermediate at Progressive Insurance.
Worked as Claims Generalist Associate at Progressive Insurance.
Worked as Personal Injury Case Manager at Morgan & Morgan, P.A..
Worked as Second Photographer at Life Long Studios.
Worked as Assistant Photographer at Life Long Studios.
Worked as Customer Service Representative at Apollo Pools.
Worked as Cashier at CVS/pharmacy.
Had to leave this position due to moving out of state
Degrees, certifications, and relevant coursework
Bachelor of Arts - BA, Communication and Media Studies
2014 - 2017
Bachelor of Arts, Communication and Media Studies
2014 - 2017
Pursued a Bachelor of Arts in Communication and Media Studies from 2014 to 2017.
2013 - 2014
Transferred to USF after my first year at FGCU
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