Francisco Cruz-Herrera

• Conveys complex information (coverage, decisions, outcomes, etc.) to all appropriate parties, maintaining a professional demeanor in all situations.
• Reviews and evaluates coverage and/or liability.
• Secures and analyzes necessary information (i.e., reports, policies, appraisals, releases, statements, records, or other documents) in the investigation of claims.
• Works toward the resolution of

• Convey moderately complex information (coverage, decisions, outcomes, etc.) to all appropriate parties, maintaining a professional demeanor in all situations.
• Investigate and maintain claims.
• Review and evaluate coverage and or liability.
• Secure and analyze necessary information (i.e., reports, policies, appraisals, releases, statements, reports, or other documents) in the investigation of

Conduct complex investigations to determine coverage and liability for claims involving catastrophic injuries statewide for personal auto, commercial auto and garage liability policies.

Evaluate, negotiate, and settle claims for damages relating to bodily injury and vehicles that are deemed a total loss.

Maintain a pending diary of claims, which is worked through settlement and resolution.

Pr

Conduct complex investigations to determine coverage and liability for claims involving catastrophic injuries statewide.
Evaluate, negotiate, and settle claims for damages.
Maintain a pending diary of claims, which is worked through settlement and resolution.
Provide support to insureds that have become defendants in lawsuits and guide them through the litigation process.
Develop efficient def

Worked as President of Caliber Contact, LLC at Caliber Contact, LLC.

Review project specification and plans in order to select proper Florida Product Approval that will meet requirements outlined by General Contractor, Architect or any other entity.
Assemble submittal package utilizing current product data sheets and safety data sheets.
Support the project by actively coordinating project needs between all internal departments.
Manage the customer relationship b

Conduct complex investigations to determine coverage and liability for claims involving catastrophic injuries statewide.
Evaluate, negotiate, and settle claims for damages.
Maintain a pending diary of claims, which is worked through settlement and resolution.
Provide support to insureds that have become defendants in lawsuits and guide them through the litigation process.
Develop efficient def

Evaluated and settled soft tissue injury claims statewide.
Conduct complex investigations to determine policy coverages and liability.
Investigated medical necessity and determine causality.
Review insurance contracts, consult with involved parties, secure medical information, and review associated reports and billing documentation.
Evaluate validity of personal injury claims and monitor case f

Conduct complex investigations to determine policy coverages and liability.
Investigated medical necessity and determine causality.
Review insurance contracts, consult with involved parties, secure medical information, and review associated reports and billing documentation.
Evaluate validity of personal injury claims and monitor case files over the course of treatment.
Maintain and settle des

Conduct investigations to determine policy coverages and liability.
Maintain and settle designated non-injury claims within settlement authority.
Ensure customer satisfaction through efficient, accurate and courteous interactions.

Worked as Automotive Technician at STINGRAY CHEVROLET, LLC.

Jan 2023

Nov 2022

Jun 2021