At American Public Education, Inc. (APEI), I owned the in-house Messaging for In-App and Web rollout, replacing a third-party chat tool in 3 months and retiring its recurring license cost. I gathered requirements across Admissions, Advising, Financial Aid, and Military/Veteran teams.
I delivered 5-10 enhancements per two-week sprint for 16+ months and authored user stories, acceptance criteria, and UAT plans in Azure DevOps. I also coordinated defect resolution and built executive dashboards for support-operations leadership.
At Sunnova, I supported 500+ internal employees and 2,000+ external client users, translating stakeholder requests into Jira tickets. I co-led a Classic to Lightning migration for 500+ users, including testing, enablement, and post-launch triage.
At Onit, I supported 15+ enterprise legal-management clients, turning client feedback into requirements for engineering and partnering with VP-level Legal Operations stakeholders. Earlier, at Hewlett Packard Enterprise, I resolved 91% of major defects during SIT/UAT.
