Josh Trott

Lead enterprise Salesforce initiatives supporting approximately 1,500 users across multiple healthcare business units, partnering with business leaders, architects, developers, and QA teams to deliver scalable CRM solutions.

• Design and implement enterprise Salesforce solutions using Flow, Validation Rules, Permission Sets, Dynamic Forms, and declarative automation.
• Lead business analysis eff

Partnered with cross-functional teams to design and implement enterprise Salesforce enhancements supporting Sales, Customer Service, Commercial, and Operations teams.

• Led complex automation initiatives utilizing Salesforce Flow and declarative platform capabilities.
• Designed scalable CRM solutions while balancing business requirements, platform best practices, and long-term maintainability.

Worked closely with stakeholders to analyze business processes, gather requirements, and recommend Salesforce solutions that improved operational efficiency.

• Configured Salesforce using declarative tools including Flow, Validation Rules, Reports, Dashboards, and Page Layouts.
• Supported testing efforts, documentation, and deployment activities for enterprise Salesforce enhancements.
• Built

Maintained enterprise CRM data quality across Salesforce and integrated systems through data analysis, cleansing, and governance initiatives.

• Identified, merged, and resolved duplicate records while improving overall data integrity.
• Supported migration efforts, reporting improvements, and ongoing Salesforce enhancement requests.
• Partnered with technical teams to document requirements and pr

Provided customer support within the healthcare industry while developing expertise in laboratory operations, patient services, and CRM processes.

• Partnered with providers, patients, and internal teams to ensure timely resolution of complex cases.
• Contributed to Salesforce data quality initiatives and continuous process improvements.

Delivered customer-focused support by researching complex account inquiries and providing clear, accurate guidance across email, phone, and in-person channels.

• Investigated account histories and resolved detailed customer questions while maintaining compliance with established policies and regulatory requirements.
• Built strong written communication skills by translating complex information

Provided advanced customer support for healthcare providers and laboratory clients, investigating complex testing inquiries while ensuring accurate and timely resolution.

• Researched and resolved laboratory testing, specimen, and reporting issues by collaborating with internal laboratory and technical teams.
• Built strong analytical and problem-solving skills by investigating complex cases req

Senior Salesforce Administrator and Business Systems Analyst with over five years of experience designing, optimizing, and supporting enterprise Salesforce environments in healthcare and biotechnology. Leads initiatives involving enterprise security, Flow automation, platform governance, release management, data quality, and user adoption for environments serving more than 1,500 users.