Open to opportunities

Samanta Roldan

@samantaroldan

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Proactive Food Engineering student with strong customer service skills.

Colombia

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What I'm looking for

I am looking for a role that allows me to grow in customer service and food engineering, where I can apply my skills and contribute to a team-oriented environment.

I am a dedicated Food Engineering student with a passion for customer service and a proactive approach to problem-solving. My experiences have equipped me with strong organizational skills and the ability to manage various tasks efficiently. I thrive in dynamic environments where I can utilize my bilingual communication skills to assist clients effectively.

Throughout my work experience, I have developed a solid foundation in customer service roles, including positions at Teleperformance and various restaurants. I have successfully managed customer queries, complaints, and sales support, ensuring a positive experience for all clients. My background in food engineering complements my service-oriented mindset, allowing me to understand and meet customer needs in the food industry.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Assistant

Teleperformance

Jan 2022 - Dec 2023 (1 year 11 months)

Managed customer queries, incidents, and complaints related to product and service usage. Supported sales activities for various products and services, ensuring customer satisfaction.

Customer Service Conflict Resolution Sales Support Communication Problem Solving

Waiter and Auxiliar

Eco Chips Snack

Jan 2022 - Dec 2022 (11 months)

Provided reception and customer service, ensuring a positive dining experience. Managed inventory and billing, contributing to efficient operations.

Customer Service Inventory Management Billing Communication Problem Solving

Waiter

Plazoleta El Samán

Jan 2021 - Dec 2022 (1 year 11 months)

Provided table service and addressed customer issues, complaints, and claims. Maintained cleanliness and order within the dining area.

Customer Service Communication Teamwork

Auxiliar

Fama Los Fundadores

Jan 2020 - Dec 2020 (11 months)

Provided customer service and supported the accounting department. Administered inventory, ensuring accurate records and stock levels.

Customer Service Inventory Management Data Entry Communication

Education

Degrees, certifications, and relevant coursework

University of Quindio

Bachelor of Food Engineering, Food Engineering

Currently pursuing a Bachelor of Food Engineering. Focusing on the principles of food science, processing, and quality control. Developing expertise in sustainable food production and safety standards.

School La Salle of Pereira

High School Diploma, General Studies

Completed secondary education, earning a High School Diploma. Acquired foundational knowledge across a broad curriculum, preparing for higher education.