Samanta Roldan
@samantaroldan
Proactive Food Engineering student with strong customer service skills.
What I'm looking for
I am a dedicated Food Engineering student with a passion for customer service and a proactive approach to problem-solving. My experiences have equipped me with strong organizational skills and the ability to manage various tasks efficiently. I thrive in dynamic environments where I can utilize my bilingual communication skills to assist clients effectively.
Throughout my work experience, I have developed a solid foundation in customer service roles, including positions at Teleperformance and various restaurants. I have successfully managed customer queries, complaints, and sales support, ensuring a positive experience for all clients. My background in food engineering complements my service-oriented mindset, allowing me to understand and meet customer needs in the food industry.
Experience
Work history, roles, and key accomplishments
Bilingual Customer Assistant
Teleperformance
Jan 2022 - Dec 2023 (1 year 11 months)
Managed customer queries, incidents, and complaints related to product and service usage. Supported sales activities for various products and services, ensuring customer satisfaction.
Waiter and Auxiliar
Eco Chips Snack
Jan 2022 - Dec 2022 (11 months)
Provided reception and customer service, ensuring a positive dining experience. Managed inventory and billing, contributing to efficient operations.
Waiter
Plazoleta El Samán
Jan 2021 - Dec 2022 (1 year 11 months)
Provided table service and addressed customer issues, complaints, and claims. Maintained cleanliness and order within the dining area.
Auxiliar
Fama Los Fundadores
Jan 2020 - Dec 2020 (11 months)
Provided customer service and supported the accounting department. Administered inventory, ensuring accurate records and stock levels.
Education
Degrees, certifications, and relevant coursework
University of Quindio
Bachelor of Food Engineering, Food Engineering
Currently pursuing a Bachelor of Food Engineering. Focusing on the principles of food science, processing, and quality control. Developing expertise in sustainable food production and safety standards.
School La Salle of Pereira
High School Diploma, General Studies
Completed secondary education, earning a High School Diploma. Acquired foundational knowledge across a broad curriculum, preparing for higher education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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