Valentina Rua

I’m a bilingual customer care and hospitality professional with over two years of combined experience in customer service, hospitality, and restaurant operations across Colombia and Canada. I deliver outstanding support through phone, chat, and in-person interactions, using empathy and clear communication to resolve issues quickly and professionally. In my most recent role at TaskUs, I handled 70+ customer interactions daily via chat and email and maintained an 87% customer satisfaction rate, using Zendesk for ticket management and escalation tracking.

I bring a strong service mindset backed by hands-on hospitality experience, from busy table and restaurant service as a Waitress to kitchen and bakery operations as a Kitchen & Bakery Assistant and Assistant Chef. I’ve supported plating and mise en place for fine dining, helped with food preparation and pastry assistance, and learned core dessert techniques during a Pastry Assistant internship—so I understand quality, hygiene, and teamwork from both the front and back of house.