Muhammad Ali
@muhammadali57
I blend product ownership with analytics to drive retention, KPIs, and smarter decisions.
PakistanWhat I'm looking for
As a Product Owner, I turn customer usage and churn trends into targeted, data-driven offers—improving Postpaid retention by 15%. I partner with cross-functional teams to launch roaming and IDD bundles, and I track product KPIs to support faster decisions and stronger campaign response rates (+20%).
Before that, I worked as a Business Intelligence / Data Analyst, building and optimizing Power BI dashboards and automating recurring reporting to reduce manual effort and improve decision-making. Using SQL and Excel, I delivered insights that boosted operational efficiency by 28%, maintained 99% data accuracy, and strengthened reporting reliability through data quality audits.
I continue to build practical analytics through personal projects like a Call Quality Dashboard (Power BI, Excel, SQL, Power Automate), improving agent efficiency by 35% and boosting client satisfaction and retention by 50%. I’m motivated by automation, accurate data, and clear KPI visualization that helps stakeholders act quickly.
Experience
Work history, roles, and key accomplishments
Senior Executive - Product Owner
Telenor Pakistan
Nov 2024 - Present (1 year 6 months)
Analyzed customer usage and churn trends to drive targeted postpaid offers, increasing postpaid retention by 15%. Launched roaming/IDD bundles and automated KPI dashboards, improving feature adoption by 22% and campaign response rates by 20% while cutting manual reporting by 2 hours.
Business Intelligence Analyst
Translation Empire Ltd.
Dec 2023 - Nov 2024 (11 months)
Built and optimized Power BI dashboards and data models to improve decision-making by 35% and reduce dashboard load time by 50%. Analyzed large SQL/Excel datasets to boost operational efficiency by 28%, maintained 99% data accuracy, and improved reporting reliability through data quality audits.
Education
Degrees, certifications, and relevant coursework
National University of Science and Technology (NUST)
Bachelor of Science, Economics
2018 - 2022
Bachelor of Science in Economics at the National University of Science and Technology (NUST) in Islamabad.
Availability
Location
PakistanAuthorized to work in
Social media
Job categories
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