Open to opportunities

Saloni Singh

@salonisingh

Message

I drive customer retention, adoption, and operational efficiency across EdTech, SaaS, and digital platforms.

India

Message

What I'm looking for

I'm looking for customer success, account management, or operations roles where I can improve client adoption, retention, stakeholder engagement, and cross-functional delivery through data-backed strategies.

I've managed customer success, key accounts, and operations across GoSharpener, Edfora, Successive Technologies, and One Mobikwik, supporting EdTech, SaaS, and digital-platform customers.

At GoSharpener, I managed 60+ top-tier schools including KR Mangalam, Ryan Internationals, and DAVs; led orientation programs for students, parents, and teachers; and supervised a 4–5 member team. I also managed data for 150+ schools and led sessions with partner organizations including CRY, PETA, and SAAHAS.

At Edfora’s FIITJEE operations, I handled 10–15 key accounts and achieved 100% teacher and student adoption on digital platforms. I also oversaw workflows, trained new hires, resolved customer and interdepartmental issues within TAT, and supported the #PhodDiya campaign.

I've strengthened vendor management, marketing operations, documentation, customer revival, and issue resolution through structured trackers, cross-functional coordination, CRM tools, and data-backed engagement strategies.

Experience

Work history, roles, and key accomplishments

Lead, Customer Success

GoSharpener Pvt. Ltd

Jan 2023 - Dec 2024 (1 year 11 months)

Managed 60+ top-tier schools and led orientation programs for students, parents, and teachers. Supervised a team of 4-5 members and managed data for 150+ schools.

Customer Success Client Management Team Leadership Data Management Stakeholder Engagement

Associate Manager

Edfora Infotech Pvt. Ltd

Jan 2022 - Dec 2023 (1 year 11 months)

Oversaw workflows, team management, and key account handling. Trained new hires on product knowledge and operational procedures, ensuring resolution of interdepartmental and customer issues within TAT.

Operations Management Team Management Key Account Management Training Process Improvement

Marketing Operations and Vendor Management

Successive Technologies

Jan 2020 - Dec 2022 (2 years 11 months)

Created trackers, streamlined vendor management, and supervised team operations. Led high-impact campaigns and managed social media platforms and external marketing partners.

Marketing Operations Vendor Management Campaign Management Social Media Management Team Supervision

Key Account Manager

Edfora Infotech Pvt. Ltd

Jan 2018 - Dec 2020 (2 years 11 months)

Managed key accounts for 10-15 FIITJEE centres and conducted national-level Pre Series activities to increase engagement and adoption. Achieved 100% teacher and student adoption on digital platforms.

Key Account Management Customer Engagement Digital Adoption Campaign Coordination

Operations Analyst

One Mobikwik Systems Pvt. Ltd

Jan 2015 - Dec 2018 (3 years 11 months)

Resolved tickets by providing proper resolutions and avoiding re-opening of issues. Coordinated with Business Unit heads and sales for process execution and conducted meetups to understand new product launches.

Operations Ticket Resolution Coordination