Open to opportunities

Salman Ahmed

@salmanahmed2

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Strategic IT leader driving secure, scalable infrastructure in FinTech.

Saudi Arabia

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What I'm looking for

I seek opportunities in advanced IT systems management, focusing on innovation and scalability.

I am a strategic IT leader with extensive experience in IT operations and system engineering, particularly within the FinTech sector. My expertise lies in managing critical IT infrastructure and implementing automation tools that enhance efficiency across global teams. I have successfully overseen cloud and on-premises system configurations, ensuring secure and scalable solutions that support diverse multinational teams.

Throughout my career, I have directed IT operations for mission-critical platforms, managed comprehensive infrastructure operations, and coordinated cross-functional projects to align with business objectives. My commitment to operational excellence is demonstrated through my ability to implement automated workflows and AI-assisted monitoring tools, significantly reducing manual workload and improving incident response times. I am passionate about driving innovation and scalability in advanced IT systems management.

Experience

Work history, roles, and key accomplishments

Current

IT Lead SysOps

Current

Hala

Oct 2021 - Jan 2025 (3 years 3 months)

Directed and managed IT operations for mission-critical platforms, supporting over 500 users. Oversaw infrastructure operations, system configuration, and performance monitoring across cloud and on-premises environments. Enhanced operational efficiency by automating workflows and implementing security measures.

IT Operations System Configuration Performance Monitoring Automation Security Management Cloud Infrastructure Endpoint Security Vendor Management Incident Response Cross Functional Collaboration

Current

IT Lead SysOps

Current

Hala

Oct 2021 - Jan 2025 (3 years 3 months)

IT Operations System Configuration Performance Monitoring Automation Tools Cloud Management Compliance Infrastructure Management Endpoint Security Vendor Management Cross Functional Collaboration

Jr IT System Supervisor

AMCORP

Sep 2018 - May 2021 (2 years 8 months)

Led the implementation and optimization of ManageEngine ServiceDesk Plus to modernize IT service management. Customized service catalogs and integrated platforms with Azure AD and Slack to automate workflows and enhance service delivery.

Service Management Workflow Optimization Azure AD ITIL Project Management Automation Incident Management SLA Management

Jr IT System Supervisor

AMCORP

Jan 2018 - Feb 2021 (3 years 1 month)

Led the implementation and optimization of ManageEngine ServiceDesk Plus to modernize IT service management. Customized service catalogs and workflows for onboarding and offboarding processes, ensuring compliance with government policies and best practices.

Service Management Workflow Optimization ITIL Project Management Compliance Cross Functional Collaboration Documentation

IT Infrastructure Engineer

Hala

Jan 2016 - Jan 2018 (2 years)

Led the enterprise rollout of Cortex XDR for endpoint protection. Provided technical support and troubleshooting for IT devices, ensuring compliance with company guidelines. Managed system access permissions and integrated monitoring tools for enhanced security.

Endpoint Protection Technical Support Troubleshooting Security Compliance Monitoring Project Management Documentation Risk Management

IT Infrastructure Engineer

Careem

Jan 2016 - Dec 2016 (11 months)

Led the enterprise rollout of Cortex XDR for endpoint protection and provided technical support for IT devices. Managed system access permissions and ensured compliance with security protocols while maintaining operational consistency.

Endpoint Protection Technical Support Compliance Incident Management Documentation Project Management User Training Security Protocols

IT Specialist

77 Media

Jan 2015 - Jan 2016 (1 year)

Performed maintenance and lifecycle management for Mac hardware and software. Oversaw deployment processes and coordinated automated software installations, ensuring stability and compatibility across the organization.

Lifecycle Management Software Deployment Technical Support Documentation User Training Compliance

IT Specialist

77 Media

Jan 2015 - Jan 2016 (1 year)

Performed maintenance, support, and lifecycle management for Mac hardware and software. Coordinated automated software installations and ensured system stability and compatibility across the organization.

MacOS Support Lifecycle Management Installation Technical Support User Training Documentation IT Operations Compliance System Monitoring

IT Help-desk Support

Microsoft

Feb 2014 - Jan 2015 (11 months)

Provided customer support by diagnosing and resolving technical issues. Collaborated with teams globally to enhance service delivery and customer satisfaction, while documenting technical work for knowledge sharing.

Customer Support Collaboration Documentation Service Delivery Customer Satisfaction Problem Solving Research IT Support

IT Help-desk Support

Microsoft

Feb 2014 - Dec 2014 (10 months)

Provided customer support by diagnosing and resolving technical issues. Collaborated with global teams to ensure service continuity and improve customer satisfaction.

Customer Support Technical Troubleshooting Collaboration Documentation Research Customer Advocacy Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Osmania University

Bachelor's in Computer Science Engineering, Computer Science Engineering

2011 - 2015

Grade: 3.7

Completed a Bachelor's in Computer Science Engineering, focusing on various aspects of computer science and engineering principles.

Osmania University

Bachelor's, Computer Science Engineering

2011 - 2015

Grade: 3.7

Completed a Bachelor's in Computer Science Engineering, gaining knowledge in various aspects of computer science, including programming, systems engineering, and IT infrastructure management.

International Indian School Jeddah

High School Diploma, Science

2008 - 2010

Grade: 3.4

Completed high schooling in Science Stream, focusing on foundational sciences and mathematics, preparing for higher education in technology and engineering.