Looking for a job

Rana Qaiser Ali

@ranaqaiserali

Message

IT Support Engineer managing enterprise infrastructure, AWS services, and hospitality systems in Saudi Arabia.

Saudi Arabia

Message

I manage Windows Server environments, AWS services, Veeam backups, and Synology NAS systems in my current Information Technology Support Engineer role in Saudi Arabia.

I also support network security and enterprise applications, including Sophos MDR/XDR policies, Sun Systems, SAP SuccessFactors, Opera PMS/S&C, and Micros POS.

At The Oberoi Hotel, Madinah, I managed Opera PMS, Micros, and WebPayTrax HR & Payroll deployments and upgrades, while supporting hotel IT infrastructure and guest systems.

At Prologic First Smart Solutions, I managed CI/CD pipelines with GitHub Actions, Jenkins, Terraform, and GitLab, and automated workflows using Bash, PowerShell, Groovy, and Python. Earlier, at Eastern Industrial Company, I supported Microsoft Dynamics AX 2012 across HR, Warehouse, Store, Sales & Marketing, and Finance.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Support Engineer

Current

Saudi Arabia

Administer Windows Server environments, manage Veeam Cloud Backup and Synology NAS, oversee data center operations, and provide networking, security, and business application support.

IT Supervisor

The Oberoi Hotel

May 2023 - Dec 2023 (7 months)

Managed hotel IT infrastructure including servers, networks, CCTV, access control, and telephony. Oversaw Opera PMS, Micros, and WebPayTrax deployments and supported front office, POS, accounting, and inventory applications.

Windows Server Administration Networking Opera PMS Micros POS WebPayTrax CCTV Telephony Active Directory User Access Control Front Office Operations POS Accounting Inventory

Technical Support Engineer

Prologic First Smart Solutions

Apr 2018 - May 2023 (5 years 1 month)

Managed CI/CD pipelines using GitHub Actions, Jenkins, Terraform, and GitLab. Provided remote support for hospitality and business applications, including Micros POS, front office systems, and HR & Payroll applications.

GitHub Actions Jenkins Terraform Gitlab Grafana Datadog BASH PowerShell Groovy Python Azure AWS Linux SQL Server CloudFormation Micros POS Front Office Systems HR Payroll DigiLocker

IT Help Desk

Eastern Industrial Company

May 2015 - Mar 2018 (2 years 10 months)

Resolved hardware, software, and network issues. Administered Windows Server 2012 and Active Directory, and supported Microsoft Dynamics AX 2012 across HR, Warehouse, Store, Sales & Marketing, and Finance.