MVMI Videos
@mivideos
Experienced IT System Administrator with over 12 years in IT support.
Saudi ArabiaWhat I'm looking for
I am a highly competent and organized IT System Administrator with over 12 years of experience in IT Administration, Technical Support, and Service Desk functions. My expertise lies in efficiently managing IT systems and providing exceptional support to ensure seamless operations. I have a proven ability to analyze system needs, troubleshoot complex issues, and assist in the day-to-day running of IT departments.
Throughout my career, I have worked with various organizations, including Gilbarco Veeder Root and SNC ICT-Saudi National Guard, where I honed my skills in server management, network troubleshooting, and user support. I am well-versed in handling a wide range of technical issues, ensuring that all systems are functioning optimally. My strong communication skills allow me to effectively collaborate with colleagues and clients, making me a reliable point of contact for IT-related concerns.
Experience
Work history, roles, and key accomplishments
Automation Service Engineer
Gilbarco Veeder Root
Apr 2022 - Present (3 years 3 months)
Installed and commissioned various Fuel Automation Systems and Point of Sale Systems. Managed server, PC, hardware, and other peripherals for Forecourt and Convenient Stores. Configured and integrated various communicating devices and DU's to FCC.
IT System Administrator
SNC ICT-Saudi National Guard
Feb 2017 - Present (8 years 5 months)
Monitored and diagnosed servers, network devices, and PC terminals, resolving technical issues related to Windows, Outlook, Office 365, and network interruptions. Managed server backups, antivirus, and Active Directory, providing support and documentation. Maintained inventory of IT accessories and ensured proper functioning of client workstations.
IT Service Desk Engineer
Almajal G4S
Aug 2014 - Present (10 years 11 months)
Monitored and responded to requests via the IT helpdesk ticketing system, providing remote and in-person technical support to end-users. Installed OS, application software, and configured hardware devices, managing system updates and printers. Created and managed user profiles on Active Directory and Group Policies.
IT Technical Support Engineer
IV Support Technologies
Sep 2012 - Present (12 years 10 months)
Provided 24x7 remote support for critical systems, identifying call types and failure trends to improve technical support for Windows and MAC OS. Troubleshot Windows and MAC issues, managed passwords, and monitored resource usage. Configured email clients like Outlook for business environments.
Education
Degrees, certifications, and relevant coursework
MUManonmaniam Sundaranar University
Master of Business Administration, Business Administration
Completed advanced studies in business administration, focusing on management principles and strategic decision-making. Gained expertise in strategic planning, financial management, and organizational leadership.
MUManonmaniam Sundaranar University
Bachelor of Science, Information Technology
Undertook comprehensive coursework in information technology, covering foundational concepts and practical applications in the field. Developed strong skills in system administration, networking, and software troubleshooting.
Tech stack
Software and tools used professionally
Availability
Location
Saudi ArabiaAuthorized to work in
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