Open to opportunities

Saif Rehman

@saifrehman1

Message

Results-oriented IT Specialist with expertise in systems and networks.

Saudi Arabia

Message

What I'm looking for

I am looking for a role that fosters innovation and offers opportunities for professional growth in IT.

I am a results-oriented IT Specialist with over 8 years of experience in driving IT strategy and optimizing IT infrastructure. My career has been marked by a commitment to delivering superior technical support across diverse industries. I excel in leading IT service desk management, implementing change management initiatives, and driving digital transformation projects that enhance productivity and reduce operational costs.

Throughout my career, I have been recognized for my ability to optimize IT budgets and resource allocation through efficient cost-to-company (CTC) management. I have a proven track record in training and mentoring IT teams, aligning IT services with corporate governance, and ensuring business continuity and cybersecurity compliance. My recent achievements include leading a major digital transformation project at ETISAL, which enhanced operational efficiency and reduced downtime by 30%.

Experience

Work history, roles, and key accomplishments

Current

Senior Information Technology Specialist

Current

ETISAL International Group

Mar 2024 - Present (1 year 3 months)

Created and maintained system configurations, processes, and documentation for IT operations. Provided tiered support and guidance for IT specialists, handling escalated issues with a high-resolution rate.

System Configuration IT Operations Technical Support

DevOps Engineer

TecBrix LLC

Jun 2022 - Present (3 years)

Automated cloud infrastructure management using Terraform, reducing manual intervention and increasing deployment speed by 35%. Led the integration of continuous integration/continuous delivery (CI/CD) pipelines, accelerating release cycles and improving system stability.

Cloud Infrastructure Terraform CI CD Pipelines LAMP Stack

System / Network Administrator

Grace Packages LLC

Feb 2020 - Present (5 years 4 months)

Led the administration and optimization of the company’s IT infrastructure, including Windows Server, VMware, and Office 365 environments. Managed the IT service desk, providing 2nd and 3rd level support, ensuring prompt resolution of user issues and minimizing downtime.

Infrastructure Windows Server VMWare Office 365 Service Desk ERP Systems

System Administrator

Rogers Communication

Oct 2019 - Present (5 years 8 months)

Administered the Windows Server infrastructure, ensuring high availability, stability, and security for 400+ users. Managed network services, including DNS, DHCP, VPN, and Active Directory, ensuring seamless network connectivity for remote and on-site employees.

Windows Server DNS DHCP VPN Active Directory Service Desk Management

System Administrator

AZ-Scientific Solution

Nov 2018 - Present (6 years 7 months)

Configured and managed the company’s Windows Server infrastructure, ensuring secure and reliable operations. Led IT service desk operations, providing technical support to end-users and managing escalated technical issues.

Windows Server Service Desk Technical Support Change Management

Education

Degrees, certifications, and relevant coursework

Sindh Board Technical Education (SBTE)

Associate Degree, Technical Education

Completed an Associate Degree from Sindh Board Technical Education (SBTE). This program provided a foundational understanding of technical concepts and practical skills.