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saad Zahid

@saadzahid1

System Administrator at SABIC who managed enterprise identity access and strengthened data protection with DLP policies.

Saudi Arabia

Message

At SABIC, I managed identity lifecycle tasks using Okta and Microsoft 365, including user provisioning, role assignments, and access governance. I also supported MFA and self-service password reset.

I administered Microsoft Purview data governance and implemented Data Loss Prevention policies across endpoints and cloud applications. I maintained audit documentation and supported compliance with enterprise security standards.

Previously, I provided network and VPN support at GADITEK (disrupt.com), troubleshooting DNS and connectivity issues. At Ibex global, I led service recovery operations and coordinated client onboarding, including ERP training.

Experience

Work history, roles, and key accomplishments

System Administrator

SABIC

May 2023 - Mar 2026 (2 years 10 months)

Led cross-functional coordination between IT and operations teams to ensure stable enterprise system performance. Managed identity lifecycle, IAM, security features, and compliance documentation.

Okta Microsoft 365 IAM MFA Self Service Password Reset Microsoft Defender Microsoft Purview DLP ERP POS ITIL Access Control Zero Trust Documentation

Support Specialist (Network & Technical Support)

GADITEK (disrupt.com)

Jul 2021 - Mar 2023 (1 year 8 months)

Provided advanced technical support for VPN services and network configurations. Managed incident lifecycle using CRM and ticketing tools within SLA-driven environments.

VPN WireGuard IKEv2 TCP IP DNS Troubleshooting CRM Ticketing SLA Incident Management

Service Recovery Lead/Client Onboarding Specialist

Ibex Global

Jan 2018 - Jun 2021 (3 years 5 months)

Led service recovery operations for a large-scale delivery organization across multiple international regions. Managed escalated customer cases and oversaw end-to-end client onboarding.