Salma Eldeeb

I’m a German-speaking Customer Service, Administrative Support, and Property Management professional with more than 7 years of experience delivering customer service, technical support, e-commerce support, and real estate administration. I’m known for handling inquiries end-to-end—from account, order, and service-related issues to booking adjustments and documentation reviews.

In my recent freelance role as a German Administrative & Property Management Assistant, I manage professional correspondence in German and English using Outlook and Proton Mail. I process and review KYC/KYB documentation and customer records, create, update, and optimize property listings on Airbnb and Booking.com, and support invoice processing and payment tracking. I also handle Airbnb Resolution Center cases and coordinate communication between clients and internal departments to keep listings accurate and responses timely.

Previously, as a Customer Service Representative at Amazon Insource, I handled customer inquiries across multiple Amazon departments, resolved account, order, and service-related issues, and consistently maintained high customer satisfaction and service quality standards. As a Technical Support Specialist at Teleperformance, I provided technical support for Amazon Digital and ASOS via phone, chat, and email—diagnosing and resolving technical and product-related issues while achieving strong customer satisfaction ratings.