Open to opportunities

Salma Hussien

@salmahussien

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German-speaking customer service and property management professional with 7+ years.

Egypt

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What I'm looking for

I’m looking for a German-speaking role combining customer support with administrative tasks—where I can resolve customer cases, support technical and account/order issues, and contribute to property listing or real-estate administration.

I’m a German-speaking customer service, administrative support, and property management professional with more than 7 years of experience across customer service, technical support, e-commerce, and real estate administration. I handle KYC/KYB verification, manage customer records, and support smooth customer experiences end-to-end.

In my current freelance role, I manage Airbnb and Booking.com listings, create and process invoices, track payments, and coordinate booking adjustments through the Airbnb Resolution Center. Previously at Amazon Insource and Teleperformance, I resolved account, order, and technical issues through phone, chat, and email—consistently maintaining strong customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

German Admin & Property Assistant

Current

Freelance

Nov 2024 - Present (1 year 8 months)

Manage German and English correspondence, review KYC/KYB documentation, and maintain customer records. Create and optimize Airbnb/Booking.com listings, process invoices, handle Resolution Center cases, and coordinate with clients and internal teams.

German And English Correspondence Outlook Proton Mail KYC Booking.Com Extranet Management Invoice Processing Payment Tracking Airbnb Resolution Center Management Case Handling Document Management Administrative Support Microsoft Office

Customer Service Representative

Amazon Insource

Jul 2022 - Nov 2024 (2 years 4 months)

Handled customer inquiries across multiple Amazon departments and resolved account, order, and service-related issues. Maintained high customer satisfaction and service quality standards.

Customer Service Account Related Issues Customer Satisfaction Service quality

Technical Support Specialist

Teleperformance

Oct 2018 - Jul 2022 (3 years 9 months)

Provided technical support for Amazon Digital and ASOS via phone, chat, and email. Diagnosed and resolved technical and product-related issues while consistently achieving high customer satisfaction ratings.

Technical Support Customer Support Phone Support Chat Support Email Support Troubleshooting Product Support Customer Satisfaction