salma darwesh

Led omnichannel E-commerce merchant onboarding and supported integration processes. Assisted in creating a Freshdesk and Slack support function, acting as a liaison between the Technical Integration and Business teams.

Managed digital reservations for stays, flights, and cars under Booking.com's flagship services. Handled customer conflict resolution, including payments, COVID-related restrictions, guest relations, refunds, and cancellations. Onboarded hotels/motels to the booking ecosystem and managed their guest relations.

Managed digital bookings, calendar management, and guest relations. Ensured compliance with Covid restrictions for hotel operations.

Completed a Bachelor of Arts degree focusing on the principles and practices of hotel and hospitality management. Gained foundational knowledge in hotel operations, guest services, and industry standards.

Undertook studies in Microeconomics, focusing on economic principles and their application. Developed analytical skills relevant to business and economic environments.

Activities and societies: Designed a comprehensive trip itinerary for a tourism company visiting four cities in northeast Italy, outlining all logistical and financial arrangements including hotel/bus reservations, tour guides, museums, and attractions.

Obtained a Diploma in Hospitality & Event Management, covering advanced courses in tourism, private and general law, and reception and kitchen management. Acquired practical skills for managing hotel operations and events.