RORuba Othman
@rubaothman
Customer Support Engineer with 4+ years of experience.
EgyptWhat I'm looking for
I have extensive proficiency in CRM and support ticketing systems with a solid technical background. Recognized for leadership skills and a passion for delivering world-class customer service.
Experience
Work history, roles, and key accomplishments
Customer Support Engineer
Ericsson
Jan 2020 - Present (5 years 5 months)
Enthusiastic Customer Support Engineer with 4 years of experience in providing exceptional customer experiences. Managed support operations, resolving complaints and queries while cultivating long-term customer relationships and boosting satisfaction rates.
Education
Degrees, certifications, and relevant coursework
UWUniversity of Wolverhampton
Master of Science, Computer Science and Artificial Intelligence
2022 - 2024
Learned advanced customer service techniques from Coursera.
University of Medical Sciences and Technology
Bachelor of Science, Electronic Engineering
2014 - 2019
Achieved comprehensive understanding of tech support principles from Google certification program.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Salary expectations
Social media
Job categories
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